After-Sales Policy
At Kelisiting, your satisfaction is our priority. Please read our after-sales policy carefully before making a purchase.
1. Returns & Exchanges
We accept returns within 30 days of delivery, provided the item is:
- Unused and in its original condition
- In the original packaging with all accessories included
- Accompanied by proof of purchase
To initiate a return or exchange, please contact us at [your support email] with your order number and reason for return.
Return Shipping: Return shipping costs are the responsibility of the buyer unless the item is defective or incorrectly shipped.
Exchanges: We offer free exchanges for the same item in a different color or size. Please return the original item first; we will ship the replacement upon receipt.
2. Refunds
Once we receive and inspect your returned item, we will process your refund within 1-2 business days. Refunds will be issued to the original payment method.
Please note:
- Original shipping fees are non-refundable
- Import duties and taxes paid by the buyer are non-refundable
3. Warranty
All Kelisiting instruments are covered by a 1-year limited warranty from the date of purchase against manufacturing defects.
The warranty covers:
- Structural defects in materials or workmanship
- Tuning issues caused by manufacturing errors
The warranty does not cover:
- Damage caused by misuse, accidents, or improper storage
- Normal wear and tear
- Unauthorized modifications or repairs
To make a warranty claim, please contact us with photos or videos documenting the issue.
4. Damaged or Lost in Transit
If your order arrives damaged or is lost during shipping, please:
- Report the issue within 48 hours of delivery
- Provide photos of the damaged item and packaging
- Contact us at [your support email] with your order number
We will arrange a replacement or full refund at no additional cost to you. Please retain all original packaging as it may be required for insurance claims.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized instruments
- Items that have been used or show signs of wear
- Items returned without original packaging or accessories
Contact Us
For any after-sales inquiries, please reach out to our support team:
📧 Email: [your support email]
We aim to respond within 1–2 business days.